Ivy's Terms and Conditions for Purchases

Terms and Conditions for Purchases

This Agreement applies to your purchases of Product(s) from this Website. The parties to this Agreement are: (1) the person who makes the purchase, referred to throughout the Agreement as “you” or “your”, and (2) our company, Ivy's Axolotls. Ivy's Axolotls is referred to in this Agreement as the “Company”, “we”, and “us”.

We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. Any changes to this Agreement will apply to all new orders placed after the change is published on the Website. You should check this Agreement before each order you place, in case it has changed since your last visit.

By using the Website (even if you don't buy any goods) you also agree to be bound by the Website Terms of Use. In the event of a conflict between this Agreement and the Website Terms of Use, this Agreement will prevail.

Definitions

In this Agreement, the following capitalised words have these specific meanings.

‘Product’ means merchandise available for sale on the Website and does not apply to live Axolotls.

‘Website’ means Ivy's Axolotls Website.

Ordering

Orders of Product(s) are subject to availability. When you place an order, we will confirm it by email, but the order will only become legally binding on us when we send you an email confirming dispatch of the Product(s). If we cannot fulfil your order for any reason, we will notify you as soon as we reasonably can.

We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. 

Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects due to handmade nature. All weights and dimensions given are approximate.

Before clicking the ‘Confirm Order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.

ALL SALES ARE FINAL! All Chargeback attempts will result in an instant BLACKLIST status.
We reserve the right to refuse service to anyone. 

Payment

Unless otherwise stated, all prices shown on the Website are inclusive of all applicable US taxes. The prices shown do not include the delivery fee, which will be added to your total order price.

Orders must be paid for immediately by credit or debit card. If we cannot accept your order for any reason, we will process a full refund within seven days.

Live Axolotls

There is a 25% cancellation fee of an order after it has been placed but there are NO refunds on orders that have already been shipped out.

We offer a live on arrival guarantee on orders shipped with Priority Shipping or Overnight Express Shipping. 

You must inform us in writing within an hour of delivery if the Axolotl(s) did not survive the trip or if there are any issues with your order. Pictures + Video documenting the condition of the shipment are required within 1 hour of delivery to be qualified for a refund. We do not refund shipping costs.

We are unable to ship live Axolotls to states in the US where it is illegal to own or import axolotls. These states include: New Jersey, California, New Mexico, Maine, Washington D.C. 

We will confirm that a valid permit is required to purchase a live axolotl(s) if you reside in these states: Hawaii, Maine.

We will charge a 25% cancellation fee for cancelled orders with live axolotls made from illegal states in the United States. 

In the event that anything happens to the axolotl after we have already fulfilled our DOA policy for the order, there will be no refunds. No DOA policy for local-pickup orders since they will not be shipped. Please research ahead and plan to give the proper care for your new pet! We are always willing to help with information on properly caring for your Axolotl. Contact us at ivysaxolotlscustomerservice@gmail.com if you have any questions. We reserve the right to refuse service to anyone.

Delivery

We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay.

Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the US, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.

As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will be passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).

Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional re-delivery costs.

International Orders

International orders are either sent via USPS Tracked and Signed or via a Courier service depending on order size and weight. You will receive tracking information on dispatch by email. We do not ship live Axolotls outside of the US. We will charge a 25% cancellation fee for cancelled orders with live axolotls made from outside of the United States.

In some instances once the parcel has left the US we will be unable to track your parcel. Unfortunately we are unable to influence the delivery. Please try contacting your local postal agent/office, they may be able to help.

For overseas orders our delivery charges vary. Once you have added your chosen item(s) to your shopping basket, you will be asked to enter your destination to calculate the delivery costs.

Please note that the customer is liable for all customs tax and duty payable. 

Orders sent via USPS cannot be reported missing until 10 days after the expected due date. 

Returns

All sales are final for Axolotl merchandise. Email us at ivysaxolotlscustomerservice@gmail.com if you have a concern or question regarding this policy. 

 

Lost or Damaged Goods:

We must be notified in writing within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.

 

We reserve the right to make amendments to our Terms and Conditions for Purchases at any given time.